Overnight Front Desk Associate
2 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Overnight Front Desk Associate to join our team at Grand Fitness Partners. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests while ensuring a welcoming and non-intimidating environment.
Key Responsibilities
- Work an overnight schedule and greet members and guests as they enter and exit the club, assisting them with any questions or concerns.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements
- Must be able to work an overnight schedule.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age.
- Willing to become CPR/AED Certified (training provided by Planet Fitness).
- Basic computer proficiency.
- Ability to lift up to 50 pounds.
- Ability to walk and stand for prolonged periods of time.
- Ability to continuously talk in person or on the phone during shift.
- Will occasionally encounter cleaning chemicals during shift.
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