Front Desk Manager

1 week ago

Charlottesville, Virginia, United States Donohoe Companies Full time
Front Desk Supervisor Job Description

At Donohoe Companies, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and maintaining the highest standards of productivity and employee morale.

Key Responsibilities:
  • Supervise and coordinate the activities of the front desk team to ensure seamless guest check-in and check-out processes.
  • Maintain accurate records and reports, including guest information, room assignments, and billing.
  • Provide exceptional guest service, responding to inquiries, resolving issues, and exceeding guest expectations.
  • Collaborate with other departments to ensure efficient communication and problem-solving.
  • Conduct training and coaching to ensure team members are equipped to provide outstanding guest service.
  • Monitor and maintain the front office area, ensuring a clean and organized environment.
  • Perform cashier duties, handle guest transactions, and maintain accurate cash handling procedures.
  • Stay up-to-date with hotel policies, procedures, and brand standards to ensure compliance and consistency.
Requirements:
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

  • Front Desk Operations Manager

    2 weeks ago

    Charlottesville, Virginia, United States Donohoe Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Donohoe. As a key member of our Front Office team, you will be responsible for overseeing the daily operations of the Front Desk, ensuring exceptional guest service, and maintaining the highest standards of productivity and employee...

  • Front Desk Supervisor

    7 days ago

    Charlottesville, Virginia, United States Donohoe Companies Full time

    Job Title: Front Desk SupervisorDonohoe Companies is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service and that the hotel runs smoothly.Key Responsibilities:Supervise...

  • Front Desk Representative

    3 weeks ago

    Charlottesville, Virginia, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key Responsibilities:Process guest check-ins and check-outs...

  • Front Desk Supervisor

    3 weeks ago

    Charlottesville, Virginia, United States Crestline Hotels & Resorts Full time

    Job SummaryThe Front Desk Supervisor is responsible for overseeing the front desk operations to ensure exceptional guest service and high productivity. This role requires a strong leader who can motivate and train staff to deliver outstanding results.Key ResponsibilitiesSupervise front desk staff to ensure efficient check-in and check-out processesManage...

  • Front Desk Associate

    3 days ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, handling front desk operations, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide exceptional...

  • Front Desk Associate

    2 weeks ago

    Charlottesville, Virginia, United States Staybridge Suites Charlottesville Airport Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Staybridge Suites Charlottesville Airport. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining the highest standards of...

  • Front Desk Associate

    2 weeks ago

    Charlottesville, Virginia, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Process guest check-ins and check-outs efficiently and accurately,...

  • Front Desk Agent

    2 weeks ago

    Charlottesville, Virginia, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Process guest check-ins and check-outs according to Omni's...

  • Front Desk Supervisor

    1 month ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Job SummaryThe Boar's Head Resort is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Service and Front Desk OperationsSupervise and...

  • Front Desk Associate

    4 weeks ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Provide...

  • Front Desk Associate

    6 days ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and register guests, provide...

  • Front Desk Associate

    4 weeks ago

    Charlottesville, Virginia, United States Donohoe Construction Company Full time

    Job Title: Front Desk ClerkJob Summary:We are seeking a highly skilled and experienced Front Desk Clerk to join our team at Donohoe Construction Company. As a Front Desk Clerk, you will be responsible for providing exceptional guest services and ensuring a positive experience for our clients.Key Responsibilities:Check guests in and out of the hotel according...

  • Front Desk Representative

    3 days ago

    Charlottesville, Virginia, United States Donohoe Companies Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Draftsman Autograph Collection. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out of the...

  • Front Desk Representative

    4 weeks ago

    Charlottesville, Virginia, United States Donohoe Construction Company Full time

    **Job Summary**Donohoe Construction Company is seeking a highly skilled and experienced Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.**Key Responsibilities:**Check guests in and out of the hotel according to company...

  • Front Desk Associate

    3 weeks ago

    Charlottesville, Virginia, United States Donohoe Construction Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Clerk to join our team at Donohoe Hospitality Services. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a positive experience for our guests.Key Responsibilities1. Check guests in and out of the hotel according to hotel and/or brand...

  • Overnight Front Desk Associate

    2 weeks ago

    Charlottesville, Virginia, United States PF Miami Developers LLC Full time

    Job Title: Overnight Front DeskAt Grand Fitness Partners, we're passionate about providing a high-quality fitness experience in a welcoming, non-intimidating environment. As an Overnight Front Desk Associate, you'll play a vital role in ensuring our members feel welcome and supported in their fitness journeys.Key Responsibilities:Provide exceptional customer...

  • Front Desk Sales Representative

    1 week ago

    Charlottesville, Virginia, United States Massage Envy Full time

    Job Title: Front Desk Sales AssociateWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Massage Envy. As a key member of our sales team, you will be responsible for driving membership sales and member retention, creating a great customer experience, and building ongoing relationships with our clientele.Key...

  • Pet Paradise Resort Front Desk Associate

    3 weeks ago

    Charlottesville, Virginia, United States Pet Paradise Resort Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Pet Paradise Resort. As a Front Desk Associate, you will be the first point of contact for our guests and their pets, providing a warm and welcoming experience that sets the tone for their stay with us.Key ResponsibilitiesWelcoming and checking in...

  • Front Desk Associate

    2 weeks ago

    Charlottesville, Virginia, United States Schulte Companies Full time

    Guest Service RepresentativeSchulte Companies is seeking a skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Greet and welcome guests, ensuring a warm and inviting atmosphereHandle guest inquiries and resolve...

  • Front Office Operations Manager

    3 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at The Boar's Head Resort. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Front Office, ensuring exceptional guest service and maximizing occupancy and revenue.Key...