Pet Paradise Resort Front Desk Associate

4 days ago


Charlottesville, Virginia, United States Pet Paradise Resort Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Pet Paradise Resort. As a Front Desk Associate, you will be the first point of contact for our guests and their pets, providing a warm and welcoming experience that sets the tone for their stay with us.

Key Responsibilities
  • Welcoming and checking in guests and their pets, ensuring a smooth and efficient process
  • Processing check-ins and check-outs, handling payments and resolving any issues that may arise
  • Providing exceptional customer service, responding to guest inquiries and resolving any concerns in a timely and professional manner
  • Coordinating pet care services, including walking and playtime, and ensuring the overall well-being of our furry guests
  • Maintaining a clean and organized front desk area, including the lobby and restrooms
  • Collaborating with the veterinary team to ensure seamless communication and care for our guests
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a pet-related industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and veterinarians
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Physical ability to lift up to 60 pounds, stand for long periods, and walk dogs
  • Flexibility to work a variety of shifts, including days, nights, weekends, and holidays
What We Offer
  • A competitive hourly rate, with opportunities for advancement and professional growth
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
  • A fun and dynamic work environment, with a team of passionate and dedicated pet lovers
  • Opportunities for professional development and training, including our Unleashed Leadership Academy and STRIVE scholarship programs
  • A discount on pet care services, including boarding, grooming, and veterinary care
About Pet Paradise Resort

Pet Paradise Resort is a full-service pet care destination, dedicated to providing a safe, fun, and healthy environment for our furry friends. We offer a range of services, including resort-style pet day camp, professional pet grooming, low-stress veterinary care, and overnight boarding. Our team is passionate about providing exceptional care and service to our guests, and we are committed to making a positive impact in our community.



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