Front Desk Representative

3 weeks ago


Charlottesville, Virginia, United States Omni Hotels Full time

Job Title: Front Desk Agent

Job Summary: We are seeking a highly skilled and friendly Front Desk Agent to join our team at the Omni Charlottesville Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling check-ins and check-outs, and ensuring a seamless experience for all visitors.

Responsibilities:

  • Process guest check-ins and check-outs according to Omni Moments of Service and Standard Operating Procedures
  • Set up accurate accounts for each guest checking in according to their preferences
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
  • Follow up to ensure completion and guest satisfaction
  • Monitor, send and distribute guest faxes
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions

Requirements:

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Previous guest relations/customer service training is preferred

About Us: The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville.


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