Front Desk Supervisor

7 days ago


Charlottesville, Virginia, United States Donohoe Companies Full time
Job Title: Front Desk Supervisor

Donohoe Companies is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service and that the hotel runs smoothly.

Key Responsibilities:
  • Supervise the front desk staff and ensure that all guests receive prompt and courteous service.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Handle guest complaints and resolve issues in a professional and timely manner.
  • Maintain accurate records and reports, including guest information and hotel operations data.
  • Collaborate with other departments to ensure seamless operations and excellent guest service.
Requirements:
  • Previous experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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