Front Desk Associate

7 hours ago


Charlottesville, Virginia, United States Grand Fitness Mgmt, LLC Full time
Job Overview

Grand Fitness Partners is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.

Key Responsibilities:

  • Provide a superior level of customer service to members, prospective members, and guests
  • Assist with membership related functions, including sign-ups, contact/billing information updates, cancellations, and collecting unpaid balances
  • Perform prospective member calls and tours to assess membership needs
  • Execute retail transactions with accuracy and drive sales goals
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces

Requirements:

  • Must be able to work an overnight schedule
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
  • Ability to lift up to 50 pounds
  • Ability to walk and stand for prolonged periods of time

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