Front Desk Manager
1 month ago
At Donohoe Companies, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. This is a key role that requires strong leadership and communication skills to oversee the Front Desk operations and ensure exceptional guest service.
Key Responsibilities:- Supervise and coordinate the activities of the Front Desk team to ensure seamless guest check-in and check-out processes.
- Maintain high standards of productivity, employee morale, and guest satisfaction.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Train and develop team members to enhance their skills and knowledge.
- Handle guest inquiries, requests, and complaints in a professional and courteous manner.
- Perform cashier duties, manage phone charges, and post miscellaneous charges to guest accounts.
- Collaborate with other departments to resolve guest issues and ensure a positive experience.
- Maintain a clean and organized Front Office area.
- Previous experience in a hotel front desk or supervisory role.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment and maintain control in difficult situations.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Donohoe Companies is committed to providing a positive and supportive work environment. As a Front Desk Supervisor, you will have the opportunity to develop your skills and advance your career in a dynamic and growing company.
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Front Desk Representative
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Front Desk Associate
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Veterinary Hospital Front Desk Coordinator
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