Customer Service Representative

2 weeks ago


Little Ferry, New Jersey, United States Perry Ford National City Full time

Position Overview: As a Customer Service Representative in the automotive sector, you will be the primary contact for our clients in the service area. Your role is crucial in ensuring a seamless experience for vehicle owners, guiding them through our extensive range of services, managing technician schedules, and providing exceptional customer support.

Key Responsibilities:

  • Manage the flow of customers in the service lane, ensuring they receive timely and courteous assistance.
  • Take initiative to enhance the customer experience, ensuring every interaction leaves a positive impression.
  • Offer comprehensive support for all inquiries, whether in person or via phone, to ensure customers feel valued and well-informed.
  • Effectively allocate technician time to maximize service efficiency and customer satisfaction.
  • Coordinate tasks among technicians to optimize workflow.

What We Provide:

  • Comprehensive Medical and Dental Coverage
  • 401K Retirement Plan
  • Competitive Salary Structure
  • Paid Time Off and Vacation Benefits
  • Opportunities for Professional Growth

Qualifications:

  • Friendly and organized demeanor.
  • Proven ability to lead and manage teams.
  • Strong time management capabilities.
  • Excellent communication skills with clients.
  • Professional appearance and conduct.
  • Valid driving license with a clean record.
  • Willingness to undergo a pre-employment background check and drug screening.

At Perry Ford National City, we believe that satisfied employees lead to satisfied customers. We are committed to fostering a positive work environment where hard work and motivation are recognized and rewarded.



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