Customer Service Representative
2 weeks ago
Position Overview: As a Customer Service Representative in the automotive sector, you will be the primary contact for our clients in the service area. Your role is crucial in ensuring a seamless experience for vehicle owners, guiding them through our extensive range of services, managing technician schedules, and providing exceptional customer support.
Key Responsibilities:
- Manage the flow of customers in the service lane, ensuring they receive timely and courteous assistance.
- Take initiative to enhance the customer experience, ensuring every interaction leaves a positive impression.
- Offer comprehensive support for all inquiries, whether in person or via phone, to ensure customers feel valued and well-informed.
- Effectively allocate technician time to maximize service efficiency and customer satisfaction.
- Coordinate tasks among technicians to optimize workflow.
What We Provide:
- Comprehensive Medical and Dental Coverage
- 401K Retirement Plan
- Competitive Salary Structure
- Paid Time Off and Vacation Benefits
- Opportunities for Professional Growth
Qualifications:
- Friendly and organized demeanor.
- Proven ability to lead and manage teams.
- Strong time management capabilities.
- Excellent communication skills with clients.
- Professional appearance and conduct.
- Valid driving license with a clean record.
- Willingness to undergo a pre-employment background check and drug screening.
At Perry Ford National City, we believe that satisfied employees lead to satisfied customers. We are committed to fostering a positive work environment where hard work and motivation are recognized and rewarded.
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