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Support Services Associate

2 months ago

Little Ferry, New Jersey, United States Learner Education Full time
Company: Learner Education

Position Title: Client Support Representative

Overview:

Learner Education is a premier online tutoring platform committed to delivering exceptional educational support through qualified tutors at competitive prices. Our mission is to transform the learning experience with tailored educational solutions.

Role Summary:

As a Client Support Representative at Learner Education, you will be instrumental in enriching the educational journey for our students. Your role encompasses delivering outstanding customer service, proactively managing client interactions, and fostering an optimal learning atmosphere.

Core Responsibilities:
  • Mapping the Customer Experience
  • Proactively Resolving Issues
  • Demonstrating Product Knowledge
  • Communicating Strategically
  • Gathering Feedback
  • Collaborating with Internal Teams
  • Maintaining Records
  • Initiating Outreach Programs
Qualifications and Skills:
  • Understanding of the U.S. educational framework
  • Background in customer service within a technology-driven environment
  • Proficient in technology with strong computer skills
  • Receptive to feedback and eager to learn
  • Compassionate and driven to support individuals in achieving their educational aspirations
  • Solution-focused and adaptable to evolving situations
  • Inquisitive, resourceful, and responsive to constructive criticism
Preferred Qualifications:
Familiarity with customer relationship management (CRM) systems such as Zendesk is a plus.

Equipment Requirements:
Personal computer or laptop and reliable high-speed internet connection.

Work Environment:

Location and Commitment:
This is a fully remote position with a focus on U.S. Eastern Time. The role is full-time and requires availability on weekends.

Compensation Package:

We offer a competitive salary, equity opportunities, and a comprehensive benefits package that includes medical, dental, vision coverage, and unlimited paid time off.