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Hotel Receptionist

2 months ago

New York, New York, United States Holiday Inn Express Full time

Position Overview:

Role: Guest Service Agent / Night Auditor

Welcome and assist guests in a warm and professional manner, adhering to the standards of the hotel and sustainability practices.

Compensation: $19-20 / hr

Career Advancement Opportunities:

Potential growth into roles such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Key Responsibilities:

  • Promptly greet guests and offer assistance with their inquiries.
  • Check-in and assign guests to their accommodations.
  • Verify payment methods and confirm credit details.
  • Handle reservations and confirmations efficiently.
  • Calculate bills, process payments, and provide change as needed.
  • Manage communications through telephones or the Property Management System (PMS).
  • Address guest requests promptly and effectively.
  • Resolve guest complaints, escalating to management when necessary.
  • Safeguard guests' valuables in hotel safes or secure storage.
  • Conduct bookkeeping tasks, including account balancing and audits.
  • Monitor guest satisfaction metrics and strive to enhance overall service quality.
  • Adhere to sustainability protocols in line with the hotel's EarthView initiative.
  • Maintain safe working practices, utilizing protective equipment and following safety standards.
  • Assist in the breakfast area or help guests with luggage during busy periods.
  • Ensure a high level of guest satisfaction throughout their stay.
  • Perform additional duties as assigned by management.

Qualifications:

  • High School diploma or equivalent preferred.
  • Prior experience in customer service or relevant training is required.
  • Familiarity with PMS systems is advantageous.

Work Environment:

  • Work hours may vary, including weekends and holidays.
  • Physical demands include standing for long periods, walking, lifting up to 25 pounds, and various movements such as bending and reaching.

Core Values:

We believe in the power of our people, striving for excellence, maintaining agility, and taking ownership of our roles.

About Us:

Holiday Inn Express is committed to being an equal opportunity employer, ensuring a workplace free from discrimination based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other legally protected status.