Hotel Front Desk Agent

4 months ago


New York, United States A-STAFFING, INC. Full time

About the job Hotel Front Desk Agent -Japanese Bilingual

Hotel Front Agent

Job Summary:

A major hotel is looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. An ideal candidate has a knack for customer service and work experience in the hotel industry. Ultimately, you will help create a pleasant and memorable stay for guests.

Responsibilities:
•Perform all check-in and check-out tasks
•Manage online and phone reservations
•Inform customers about payment methods and verify their credit card data
•Register guests collecting necessary information (like contact details and exact dates of their stay)
•Welcome guests upon their arrival and assign rooms
•Provide information about our hotel, available rooms, rates and amenities
•Respond to clients complaints in a timely and professional manner
•Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
•Upsell additional facilities and services, when appropriate
•Maintain updated records of bookings and payments

Requirements and skills:
•Work experience as a Hotel Front Desk Agent, Receptionist or similar role
•Understanding of how travel planning websites operate, like Booking and TripAdvisor
•Customer service attitude
•Excellent communication and organizational skills
•Fluency in Japanese required
•Degree in hotel management is a plus

Work hours:

3pm to 11pm or 2pm to 10pm, 35 hours per week

Weekend shifts may be required


  • Front Desk Agent

    3 days ago


    New Orleans, United States The Columns Hotel Full time

    Front Desk position is a vital member of the hotel team, overseeing guest arrivals and departures and being an excellent ambassador of the hotel. The front desk agent must have a firm grasp on what is happening in all parts of the hotel and be able to direct guests and answer questions. The front desk agent should also be knowledgeable of local attractions...


  • New York, New York, United States Endeavor Hospitality Group Full time

    Job OverviewWe're seeking a highly skilled and professional Hotel Front Desk Receptionist to deliver exceptional guest experiences at our hotel. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and providing top-notch customer service.Key ResponsibilitiesCollaborate with housekeeping staff to ensure rooms...

  • Front Desk Agent

    4 weeks ago


    New Orleans, Louisiana, United States Hotel Tonnelle TributePortfolio Full time

    Job Summary:As a Front Desk Agent at Hotel Tonnelle TributePortfolio, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and process check-ins...

  • Front Desk Agent

    4 weeks ago


    New York, New York, United States Golden Nugget Hotels & Casinos Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Golden Nugget Hotels & Casinos. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesVerify reservation information and register...

  • Front Desk Agent

    4 weeks ago


    New York, United States Hotel Talent New York City Full time

    Ignite Your Career in the Heart of New York CityAre you energetic, enthusiastic and eager to make a mark in the hospitality industry? Do you radiate positivity and bring your A-game, even on a Monday morning? If you’re nodding your head, then you could be the perfect addition to our front desk team at Hotel Talent NYC!Being situated in the heart of NYC,...

  • Front Desk Agent

    1 month ago


    New Orleans, United States Hotel Management of New Orleans LLC Full time

    Fulltime Front Desk Agent-5 days a week, 2 days 3pm-11pm & 3 days 11pm-7am New Orleans, LA Description We are looking for a reliable, and professional person to join our hospitality team in providing excellent customer service to our hotel guests. Front Desk Agent must be able to perform each essential duty as listed below satisfactorily. Essential Duties...


  • New Brunswick, New Jersey, United States Wingate, Brunswick Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Wingate, Brunswick. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.Key ResponsibilitiesConnect with the housekeeping...

  • Front Desk Agent

    1 month ago


    New York, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - VOCO the Franklin Hotel New York [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 months ago


    New York, United States Four Seasons Full time

    Four Seasons - 57 East 57th Street [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room...


  • New Orleans, Louisiana, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    We are seeking a skilled and enthusiastic hotel front desk agent to join our guest services team at Q&C Hotel Bar New Orleans Autograph Collection.You will be responsible for welcoming guests, managing accounts, answering inquiries, and fielding complaints to ensure an excellent experience for every guest.Key responsibilities include:Handling customer...


  • New Orleans, Louisiana, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    We are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Q&C Hotel Bar New Orleans Autograph Collection.You will be responsible for welcoming guests, managing accounts, answering inquiries, and fielding complaints to ensure an excellent experience for every guest.The ideal candidate will possess excellent...

  • Front Desk Agent

    6 months ago


    New York, United States Crescent Services Full time

    We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts is the...


  • New York, New York, United States ENDEAVOR HOSPITALITY GROUP LLC Full time

    We are seeking a highly skilled and professional front desk agent to provide exceptional service to our hotel guests.The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.Key Responsibilities:Manage room bookings, handle guest inquiries, and provide information about hotel amenities and...

  • Front Desk Agent

    4 months ago


    New York, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Office Agent, Agent, Hotel


  • New York, New York, United States 3232 Hotel LLC Full time

    Job Title: Overnight Front Desk AgentJob Summary: We are seeking a highly motivated and reliable Overnight Front Desk Agent to join our team at 3232 Hotel LLC. The ideal candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role.Key Responsibilities:Provide exceptional guest service and ensure guest...

  • Front Desk Agent

    4 months ago


    New Orleans, United States Sonesta International Hotels Full time

    The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overa Front Desk, Agent, Reservations, Skills


  • New York, New York, United States 3232 Hotel LLC Full time

    Job Summary3232 Hotel LLC is seeking a highly motivated and reliable Front Desk Agent to join our team in a full-time position. The ideal candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role.Key ResponsibilitiesProvide exceptional guest service by checking in guests, monitoring property access, and...

  • Front Desk Agent

    7 months ago


    York, United States Holiday Inn Express York Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...


  • New York, New York, United States The Greenwich Hotel Full time

    Job OverviewThe Greenwich Hotel is seeking a highly skilled Front Desk Agent to provide exceptional guest service and support to our discerning clientele.Key ResponsibilitiesGuest Relations: Develop and maintain strong relationships with guests, ensuring their stay is memorable and enjoyable.Communication: Effectively communicate with guests, colleagues, and...


  • York, Nebraska, United States Holiday Inn Express York Full time

    Hotel Front Desk RepresentativeThis role involves managing the front desk operations of our hotel, ensuring a smooth and welcoming experience for our guests. Key responsibilities include:Registering guests and managing their reservationsProviding information about rooms, rates, and amenitiesLiaising with housekeeping staff to ensure rooms are clean and...