Front Desk Receptionist

1 month ago


New Orleans, Louisiana, United States Four Seasons Hotels Limited Full time
About Four Seasons:

Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we value our employees and strive to create a work environment that is welcoming, inclusive, and supportive. We believe that our employees are the key to delivering exceptional guest experiences, and we invest in their development and well-being. Whether you work with us, stay with us, live with us, or discover with us, we believe that our purpose is to create impressions that will stay with you for a lifetime.

About the role:

The Front Desk Receptionist is responsible for welcoming guests to the property and providing an exceptional guest experience at check-in, during the guest's stay, and on departure. This role requires a high level of hospitality and professionalism, as well as the ability to respond to a wide variety of guest requests and needs. The ideal candidate will be able to work effectively in a fast-paced environment and provide personalized service to each guest.

Key responsibilities:
  • Handle all guest interactions with the highest level of hospitality and professionalism
  • Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Respond to all guest requests in an accurate and timely manner
  • Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests
Requirements:
  • One + years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross-cultural sensitivity and customer service orientation
  • Guest centricity and understanding the importance of guest preferences
What we offer:

Competitive Salary, wages

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

And Much more

Schedule & Hours:

Must Be Able to work Mornings, Nights, Weekends, and Holiday.

Note: This is an on-call position with the possibility of transitioning to a part-time and full-time role.

About Us
Visa Requirements

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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