Hotel Receptionist

4 weeks ago


New York, New York, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time
Job Summary

We're seeking a skilled and courteous hotel front desk agent to provide exceptional service to our guests. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring a smooth stay with us.

Key Responsibilities:

  • Check-in and check-out guests, distribute keys and room assignments, and record credit card information
  • Manage room bookings, answer inquiries about available rooms, amenities, and room rates
  • Keep accurate records of hotel guest account information
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Mitigate customer complaints as needed

Requirements:

  • High school diploma or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Excellent communication and problem-solving skills
  • Proficiency in Microsoft Office and reservation management systems

About The Yorktowne Hotel

Located in the heart of downtown York, our hotel has been a cornerstone of the community since 1925. We're a short walk from Restaurant Row, Central Market House, and other local attractions.



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