Hotel Receptionist
4 weeks ago
We're seeking a skilled and courteous hotel front desk agent to provide exceptional service to our guests. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring a smooth stay with us.
Key Responsibilities:
- Check-in and check-out guests, distribute keys and room assignments, and record credit card information
- Manage room bookings, answer inquiries about available rooms, amenities, and room rates
- Keep accurate records of hotel guest account information
- Collaborate with housekeeping staff to ensure rooms are ready for new guests
- Mitigate customer complaints as needed
Requirements:
- High school diploma or equivalent
- 1+ year of hotel industry experience or related job preferred
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office and reservation management systems
About The Yorktowne Hotel
Located in the heart of downtown York, our hotel has been a cornerstone of the community since 1925. We're a short walk from Restaurant Row, Central Market House, and other local attractions.
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