Guest Services Associate

1 week ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time
Join a team that prioritizes its members and offers immediate benefits*

Are you seeking a workplace that values its people and motivates you to excel? Hilton Grand Vacations is the right fit for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating unforgettable experiences and positively impacting our industry and the communities we serve. Our Team Members are the CORE of our operations; their skills and commitment to our brand have driven our success.

We are in search of a Guest Services Associate to become part of our team at Orbit One Vacation Villas. In this role, you will ensure that every interaction with a guest or owner is a delightful and memorable one while managing their check-in and check-out processes and addressing their inquiries.

Why do our Team Members enjoy working with us:
  • Competitive hourly compensation and a supportive team atmosphere.
  • Recognition Programs and Incentives
  • Daily Pay*
  • Discounted rates at Hilton properties globally
  • 401(k) plan with company contribution.
  • Paid Time Off and Sick Leave
  • Employee stock purchase options
  • Tuition assistance programs
  • Various training and career advancement opportunities
  • And more
What will your responsibilities include?
  • Welcome and greet guests and owners upon their arrival.
  • Facilitate the check-in and check-out processes for guests.
  • Generate invoices and process payments.
  • Manage safety deposit boxes.
  • Prepare and consistently replenish the front desk with necessary supplies, including arrival packets.
  • Perform additional tasks as directed by your supervisor.
What qualifications are we looking for?
  • Proficient in English with strong communication skills, both verbal and written.
  • A polite and professional demeanor.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet operational needs.
  • Ability to manage multiple tasks and prioritize responsibilities to meet organizational goals.
  • Minimum of 6 months experience in Customer Service.
HGV has been recognized for promoting a culture of work-life balance and family-friendly benefits, and is listed among Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past three decades, our greatest achievement has been the unwavering loyalty of our Owners, Members, and Guests. We have also received accolades for the exceptional efforts of our dedicated Team Members across our resorts, call centers, and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other benefits and privileges of employment. Please reach out to us to request accommodations.

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