Guest Services Representative

2 months ago

Kissimmee, Florida, United States Melia Orlando Celebration Full time
FRONT DESK AGENT

Meli Orlando Celebration Hotel

Celebration, Florida

"The world is yours with Meli"

Embarking on a career with Meli means entering a realm of limitless opportunities for growth and development. It signifies that you are part of a global family, where your professional journey is supported and inspired. Are you ready to take charge of your career in an environment that fosters creativity and ambition?

Key Responsibilities:
  • Efficiently manage the check-in and check-out processes for hotel guests.
  • Handle all payment transactions following established protocols.
  • Greet guests warmly and professionally, ensuring a positive first impression.
  • Register guests, issue room keys, and provide detailed information about hotel amenities and room locations.
  • Answer phone calls promptly and courteously.
  • Maximize hotel revenue by effectively upselling available rooms.
  • Process credit card transactions accurately in line with company procedures.
  • Communicate any guest requests or issues to management for further action.
  • Address guest complaints with professionalism and care.
  • Direct guest inquiries to the appropriate departments or utilize our service application.
  • Implement service recovery strategies to ensure complete guest satisfaction.
  • Assist in booking reservations via phone or in-person requests.
  • Manage cancellations, modifications, and updates to reservations.
  • Perform additional duties as assigned.
  • Record and notify guests of incoming packages and mail.
  • Act as an Ambassador for our loyalty program, facilitating sign-ups and benefits.
General Responsibilities:
  • Maintain awareness of your work schedule and adhere to it consistently.
  • Foster teamwork and collaboration among colleagues.
  • Keep your workspace clean, organized, and professional.
  • Utilize protective equipment when necessary.
  • Promote the hotel through positive interactions and a friendly demeanor.
  • Commit to continuous learning and personal development in your role.
  • Follow hotel policies, procedures, and grooming standards diligently.
This overview of responsibilities is not exhaustive and may evolve as needed. EEO/M/F/D/V

Minimum Qualifications:
  • Experience in Front Desk or Guest Services within a hotel or resort setting is preferred.
  • Availability for a flexible schedule, including mornings, evenings, weekends, and holidays is essential.
  • Proficiency in reading, writing, and speaking English; additional languages are a plus.
  • Ability to understand and respond to guests' service needs effectively.
  • Strong organizational skills with the capacity to multitask while providing excellent service.
  • Attention to detail is crucial.
  • Ability to work harmoniously with team members.
Only candidates authorized to work in the U.S.A. will be considered.

  • Guest Services Representative

    3 weeks ago

    Kissimmee, Florida, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist guests with all requests and inquiries in a...

  • Guest Services Representative

    4 weeks ago

    Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Holiday Inn Club Vacations. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide room orientation and assist guests with their...

  • Guest Services Representative

    2 days ago

    Kissimmee, Florida, United States AdventHealth Central Florida Full time

    Job SummaryWe are seeking a highly skilled Guest Services Specialist to join our team at AdventHealth Kissimmee. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients, families, and visitors.Key ResponsibilitiesGreet patients, families, and visitors in a helpful and courteous mannerAnswer...

  • Guest Services Representative

    2 months ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family, where your professional journey is filled with inspiration and adventure....

  • Guest Services Representative

    2 months ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family. It signifies the beginning of an exhilarating chapter in your professional...

  • Guest Service Ambassador

    4 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Job Title: Guest Service AmbassadorJoin NDM Hospitality Services, a family-owned hospitality business, in creating a new sector in hospitality by combining the comforts of a vacation home with the experience and consistency of a world-class resort.Job SummaryWe are seeking a highly organized and results-oriented Guest Service Ambassador to provide...

  • Customer Service Representative

    2 days ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hilton Grand Vacations. As a Customer Service Representative, you will be responsible for ensuring that every interaction with an owner or guest is a positive and memorable experience.Key Responsibilities:Greet and welcome guests and owners on...

  • Customer Service Representative

    1 week ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Orbit One Vacation Villas. As a key member of our front desk team, you will be responsible for ensuring that every interaction with our guests is a positive and memorable experience.Key Responsibilities:Greet and welcome guests upon arrivalCheck in/out...

  • Pizza Service Representative

    1 week ago

    Kissimmee, Florida, United States Flippers Pizzeria Full time

    Job OverviewFlippers Pizzeria is seeking a skilled Pizza Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing to-go orders, and maintaining a clean and welcoming dining area.Key ResponsibilitiesInteract with guests in a friendly and professional manner, taking...

  • Customer Service Representative

    2 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Exciting Opportunity in HospitalityWe are seeking a skilled and enthusiastic individual to join our team as a Cashier / Expo. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Provide outstanding customer service and respond to...

  • Assistant Guest Services Manager

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Assistant Guest Services ManagerHilton Grand Vacations is seeking a highly skilled and experienced Assistant Guest Services Manager to join our team at Polynesian Isle. As a key member of our resort operations team, you will be responsible for driving company success by delivering exceptional guest experiences and ensuring seamless resort operations.Key...

  • Customer Service Representative

    2 days ago

    Kissimmee, Florida, United States Artemis Lifestyle Services, Inc Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? If so, we're looking for a talented Customer Service Representative to join our team at Artemis Lifestyle Services, Inc. As a key member of our customer service team, you will be responsible for providing top-notch support to our homeowners, Boards of...

  • Marketing Representative

    1 week ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Marketing RepresentativeAt Hilton Grand Vacations, we strive to make every vacation a memorable one. As a Marketing Representative, you will play a crucial role in generating leads and booking qualified timeshare sales presentations for prospective Owners and Guests. Your primary responsibility will be to provide exceptional customer service, ensuring that...

  • Customer Service Representative

    3 days ago

    Kissimmee, Florida, United States Artemis Lifestyle Services Inc Full time

    Job DescriptionArtemis Lifestyle Services Inc is seeking a highly skilled Customer Service Representative to join our team. As a Community Support Specialist, you will be responsible for providing exceptional customer service to homeowners, Boards of Directors, and team members.Key Responsibilities:Answering incoming customer service phone calls and emails...

  • Guest Service Expert

    1 month ago

    Kissimmee, Florida, United States free-classifieds-usa Full time

    Guest Service Expert - SOCIO Part-TimeWe are seeking a highly skilled Guest Service Expert to join our team at the Gaylord Palms Resort & Convention Center. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.About the Role:Provide exceptional...

  • Office Representative

    3 weeks ago

    Kissimmee, Florida, United States Marriott Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Representative to join our team at Gaylord Palms Resort & Convention Center. As an Office Representative, you will be responsible for providing exceptional customer service to our guests, handling administrative tasks, and maintaining a clean and organized work environment.Key...

  • Hospitality Service Representative

    2 weeks ago

    Kissimmee, Florida, United States Hooters Full time

    Hooters Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Service Support at Hooters. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a clean and friendly atmosphere, and exceeding customer expectations.Key Responsibilities:Provide...

  • Customer Service Representative

    7 days ago

    Kissimmee, Florida, United States Sonic Drive In Full time

    Key Responsibilities: Ensure that all restaurant menu items meet operational standards. Greet all guests in a polite and friendly manner with a smile. Make accurate change quickly and efficiently for restaurant guests. Carry and balance a tray weighing up to 25 pounds while roller skating. Serve guests in a timely manner.About the Role:As a Skating Carhop at...

  • Customer Service Representative

    1 month ago

    Kissimmee, Florida, United States Holidayinnclub Full time

    Job SummaryThis role is responsible for delivering exceptional guest experiences by providing attentive service, maintaining product knowledge, and assisting guests with transactions.Key ResponsibilitiesPerform food-handling and service dutiesGreet guests and provide outstanding customer serviceAssist guests with cash, room, and credit card...

  • Marketing Representative

    4 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Marketing Representative Job DescriptionHilton Grand Vacations is seeking a highly motivated Marketing Representative to join our team. As a Marketing Representative, you will be responsible for generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.Key...