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Guest Services Representative

2 months ago

Kissimmee, Florida, United States Hilton Grand Vacations Full time
Become a part of a leading team that prioritizes employee benefits from day one

Are you eager to work for an organization that values its people and motivates you to excel? Hilton Grand Vacations offers an opportunity for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating unforgettable experiences and making a positive impact in our industry and the communities we serve. Our Team Members are the CORE of our operations; their skills and commitment to our brand have driven our success.

Position Overview: We are seeking a Guest Services Representative to enhance our operations at Orbit One Vacation Villas. In this role, you will ensure that every interaction with an owner or guest is positive and memorable, handling check-ins and check-outs while addressing their needs.

Why Team Members appreciate working with us:
  • Competitive hourly compensation and a supportive team atmosphere.
  • Recognition Programs and Incentives
  • Daily Pay options available
  • Discounted rates at Hilton hotels globally
  • 401(k) plan with company contributions.
  • Paid Time Off and Sick Leave
  • Employee stock purchase opportunities
  • Tuition assistance programs
  • Numerous training and advancement opportunities
  • And more
Key Responsibilities:
  • Welcome and greet guests and owners upon arrival.
  • Facilitate the check-in and check-out processes.
  • Generate invoices and process payments.
  • Manage safety deposit box services.
  • Prepare and maintain the front desk with necessary supplies, including arrival packets.
  • Perform additional tasks as assigned by your supervisor.
Qualifications:
  • Proficient in English with strong communication skills, both verbal and written.
  • A professional and courteous demeanor.
  • Flexibility to adapt to scheduling changes and cover shifts as needed.
  • Ability to manage multiple tasks and prioritize effectively to meet deadlines.
  • Minimum of 6 months experience in Customer Service.
HGV has been recognized for promoting a culture of work-life balance and family-friendly benefits, earning accolades such as four out of five stars for employee satisfaction. Over the past three decades, our greatest achievement has been the loyalty of our Owners, Members, and Guests. We have also received commendations for the exceptional contributions of our dedicated Team Members across our resorts, call centers, and corporate offices.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to us for accommodation requests.