Guest Services Representative

1 week ago

Kissimmee, Florida, United States Melia Orlando Celebration Full time
FRONT DESK AGENT

Meli Orlando Celebration Hotel

Celebration, Florida

"The world is yours with Meli"

Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family.

It signifies the beginning of an exhilarating chapter in your professional journey, where inspiration is a constant companion. Are you ready to take charge of your career in a motivating environment?

In a company as expansive as your aspirations, we are missing just one thing: YOU.

Key Responsibilities:
  • Efficiently manage the check-in and check-out processes for guests.
  • Handle all payment transactions in accordance with established protocols.
  • Greet guests warmly and professionally.
  • Register guests, distribute room keys, and provide comprehensive information about hotel amenities and room locations.
  • Answer phone calls promptly and courteously.
  • Promote room upgrades to enhance hotel revenue.
  • Process credit card transactions accurately, adhering to established guidelines.
  • Communicate any guest requests or issues to management for further action.
  • Address guest complaints effectively.
  • Direct guest inquiries to the appropriate departments or services.
  • Implement service recovery strategies to ensure guest satisfaction.
  • Assist with booking reservations for guests via phone or in-person.
  • Manage cancellations, modifications, and updates to reservations.
  • Perform additional duties as assigned.
  • Log incoming packages and mail, notifying guests promptly.
  • Act as an Ambassador for our loyalty program, facilitating sign-ups, benefits, and point redemption.
General Responsibilities:
  • Maintain awareness of your work schedule and adhere to it reliably.
  • Foster teamwork and collaboration at all times.
  • Keep your workspace clean, organized, and presentable.
  • Utilize protective equipment as necessary.
  • Promote the hotel through positive interactions and a courteous demeanor.
  • Commit to continuous learning and personal growth in your role.
  • Follow hotel policies, procedures, and grooming standards diligently.
This summary of responsibilities and qualifications is not exhaustive. EEO/M/F/D/V

Minimum Qualifications:
  • Experience in Front Desk or Guest Services within a hotel or resort setting is preferred.
  • A flexible schedule is essential; availability for various shifts, including mornings, evenings, weekends, and holidays is required.
  • Proficiency in reading, writing, and speaking English is necessary; knowledge of additional languages is advantageous.
  • Ability to comprehend and respond to guests' service needs.
  • Strong organizational skills and the ability to maintain focus while multitasking.
  • Attention to detail is crucial.
  • Ability to collaborate effectively with colleagues as part of a team.
Only candidates authorized to work in the U.S.A. will be considered. Currently, no monetary relocation assistance is available.

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