Guest Services Manager
3 days ago
Hilton Grand Vacations is seeking a highly skilled professional to fill the role of Assistant Guest Services Manager at our esteemed resort. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.
Key Responsibilities:
- Guest Services: Provide personalized attention to guests, addressing their needs and concerns in a timely and professional manner.
- Team Management: Supervise and mentor a team of Guest Services staff, fostering a culture of excellence and customer satisfaction.
- Operational Efficiency: Collaborate with other departments to ensure smooth day-to-day operations, minimizing disruptions and maximizing guest satisfaction.
Requirements:
- Experience: Minimum 2 years of experience in a Guest Services or related role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Education: High school diploma or equivalent required; degree in Hospitality or related field preferred.
What We Offer:
- Competitive Salary: A market-competitive salary and benefits package.
- Opportunities for Growth: Career advancement opportunities within the company.
- Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge.
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