Night Auditor
18 hours ago
Job Summary: We are seeking a highly skilled and customer-focused Night Auditor to join our team at Jiten Hotel Management. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and guest services during evening hours.
Key Responsibilities:
- Greeting and Registration: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.
- Check-Out Process: Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
- Product Knowledge: Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
- Upselling and Guest Satisfaction: Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
- Guest Complaints and Resolution: Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- Message Relay: Receive, input, retrieve, and relay messages to guests.
Requirements:
- Education: High school diploma or GED required; however, post-high school education or training is preferred.
- Physical Demands: Requires standing to a significant degree.
- Customer Service Focus: Excellent customer service focus.
- Pleasant and Professional Demeanor: Pleasant, professional, and helpful demeanor.
- Schedule Flexibility: Able to work a flexible schedule that will include nights, weekends, and holidays.
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