Pediatric Phone Triage Specialist

1 week ago


Marietta, Georgia, United States ExecuSource Full time

Position Overview:
As a Phone Triage Nurse, you will play a crucial role in providing compassionate and expert medical guidance to pediatric patients and their families over the phone. Your expertise will ensure the delivery of high-quality patient care, characterized by empathy and professionalism in every interaction.

Key Responsibilities:
1. Manage Communications: Efficiently respond to incoming calls, portal messages, and provider communications.

2. Conduct Patient Assessments: Utilize established protocols to evaluate patient symptoms and determine appropriate care levels, whether emergent, urgent, non-urgent, or suitable for home care.

3. Provide Medical Guidance: Deliver medical advice, instructions, and recommendations centered around patient needs.

4. Facilitate Referrals: Direct patients to appropriate medical facilities or providers in accordance with established guidelines.

5. Document Patient Interactions: Accurately record all patient interactions in the EMR system, including assessments, recommendations, and instructions.

6. Prioritize Patient Care: Review patient statuses prior to provider consultations, ensuring optimal care delivery.

7. Evaluate Refill Requests: Confirm the necessity of medication refill requests from pharmacies before forwarding them to the provider.

8. Coordinate Medication Refills: For specific medications, contact patients to assess their condition and recommend appointments if necessary.

9. Manage Recall Tasks: Oversee recall tasks between patient appointments to ensure follow-up care is maintained.

10. Provide Backup Support: Assist in other departments as needed, ensuring seamless patient care.

Compensation and Benefits:
- Competitive pay structure with weekly payment options.
- Eligibility for medical, dental, and vision insurance after a designated period.
- Opportunities for permanent employment in various roles.
- Comprehensive support from onboarding to payroll, ensuring a smooth experience.

We invite qualified candidates to consider this opportunity with ExecuSource, where your skills will be valued and utilized effectively.

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