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Pediatric Phone Triage Specialist
2 months ago
Position Overview:
As a vital member of our healthcare team, the Phone Triage Nurse plays a crucial role in providing compassionate and expert medical guidance to pediatric patients and their families via telephone. Your contributions will ensure the delivery of high-quality patient care, characterized by empathy and professionalism in every interaction.
Key Responsibilities:
- Manage Patient Communications: Efficiently handle incoming calls, portal messages, and provider communications.
- Conduct Patient Assessments: Utilize established protocols to evaluate patient symptoms and determine appropriate care levels, including emergent, urgent, non-urgent, or home care.
- Provide Medical Guidance: Deliver patient-centered medical advice, instructions, and recommendations.
- Facilitate Referrals: Direct patients to appropriate medical facilities or providers based on established guidelines.
- Document Patient Interactions: Accurately record all patient communications in the EMR system, ensuring comprehensive documentation of assessments and recommendations.
- Prioritize Patient Care: Review patient statuses prior to provider consultations, except in emergencies.
- Evaluate Refill Requests: Confirm the necessity of medication refill requests from pharmacies before forwarding them to the provider.
- Coordinate Medication Refills: Assess patient conditions for antibiotics or asthma medications and suggest appointments as necessary.
- Manage Patient Follow-ups: Oversee recall tasks to ensure continuity of care between patient appointments.
- Provide Backup Support: Assist with ADHD Behavioral and Forms Departments as required.
Qualifications:
A minimum of 1+ years of experience in a similar pediatric role is required.
Compensation and Benefits:
- Competitive pay structure with weekly payment.
- Eligibility for medical, dental, and vision insurance after a specified period.
- Opportunities for permanent employment in various roles.
- Comprehensive support from onboarding to payroll through our dedicated consultant care team.
Why Choose ExecuSource?
We are committed to providing a supportive work environment and ensuring our employees have the resources they need to succeed. Your expertise will be valued and recognized in our organization.
Apply now to explore this opportunity further and see how you can make a difference in pediatric healthcare.
