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Phone Triage Nurse Specialist
2 months ago
A Phone Triage Nurse plays a critical role in healthcare by assessing patients' symptoms and determining the appropriate level of care needed. As a Phone Triage Nurse, you will be responsible for assessing patient symptoms via telephone, providing medical advice, and determining the appropriate level of care.
Key Responsibilities- Assess Patient Symptoms: Evaluate patient symptoms and provide medical guidance to ensure timely and effective care.
- Respond to Patient Communications: Handle incoming calls and respond to patient inquiries in a professional and courteous manner.
- Provide Medical Advice: Offer medical advice, instructions, and recommendations to patients, ensuring excellent customer service.
- Accurately Record Patient Interactions: Record all patient interactions in the Electronic Medical Record (EMR) system, maintaining accurate and up-to-date records.
- Perform Essential Functions: Assess, plan, implement, and evaluate patient care in the clinical triage area, ensuring seamless coordination with healthcare providers.
- Triage Specialist: Assist physicians by assessing patient issues and concerns over the phone, scheduling appointments for patients who require further evaluation.
- Obtain and Record Patient Information: Gather accurate patient information, make appropriate clinical assessments, and document patient interactions.
- Provide Telephone Triage and Advice: Offer telephone triage and advice to callers, assisting them in making timely medical decisions.
- Use Clinical Judgment: Evaluate the urgency of patient conditions and prioritize care based on the severity of symptoms.
- Years of Experience: 2 years of experience in a related field.
- Experience Level: Experienced professionals with a strong clinical background.
- Phone Triage: Proficient in phone triage and able to assess patient symptoms effectively.
- Speaking with Patients: Excellent communication skills, with the ability to interact with patients in a professional and empathetic manner.
- Customer Service: Provide exceptional customer service, ensuring patient satisfaction and loyalty.
- Bilingual (English/Spanish): Fluency in English and Spanish, with the ability to communicate effectively with patients from diverse backgrounds.
- Phone Etiquette: Possess excellent phone etiquette, with the ability to handle multiple calls and prioritize tasks effectively.
- Medical Terminology: Strong knowledge of medical terminology, with the ability to communicate effectively with healthcare providers.
- Internal Medicine: Experience in internal medicine, with a strong understanding of patient care and treatment options.
- Nephrology: Familiarity with nephrology, with the ability to assess patient symptoms and provide effective care.
- Prior Authorizations: Ability to obtain prior authorizations and coordinate patient care effectively.
- Answering Phones: Proficient in answering phones and responding to patient inquiries in a timely and professional manner.
