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Pediatric Phone Triage Specialist

2 months ago

Marietta, Georgia, United States ExecuSource Full time

Position Overview:
This role is focused on providing exceptional medical guidance via phone to pediatric patients and their families. As a vital member of our healthcare team, you will ensure top-notch patient care, showcasing empathy and professionalism in every interaction.

Key Responsibilities:
  • Respond to Communications: Efficiently manage incoming calls, messages from the patient portal, and communications from healthcare providers.
  • Conduct Assessments: Employ established protocols to evaluate patient symptoms and determine appropriate care levels, whether emergent, urgent, non-urgent, or suitable for home care.
  • Provide Medical Advice: Deliver patient-centered medical advice, instructions, and recommendations.
  • Refer Patients: Guide patients to the appropriate medical facilities or providers in accordance with established guidelines.
  • Document Interactions: Meticulously record all patient interactions in the electronic medical record (EMR) system, including assessments and recommendations.
  • Prioritize Patient Care: Review patient statuses before consultations, ensuring readiness for provider interactions.
  • Assess Refill Requests: Confirm the necessity of medication refill requests from pharmacies before forwarding them to the provider.
  • Coordinate Medication Refills: For specific medications, contact patients to evaluate their condition and recommend appointments if necessary.
  • Manage Patient Follow-ups: Oversee recall tasks to ensure patients receive appropriate follow-up care.
  • Provide Backup Support: Assist other departments as needed to ensure seamless patient care.

Why Choose ExecuSource?
  • Compensation: Weekly pay schedule.
  • Benefits: Eligibility for medical, dental, and vision insurance after a specified period.
  • Career Growth: Opportunities for permanent employment based on performance.
  • Comprehensive Support: Our consultant care team is dedicated to assisting you throughout your employment journey.

Apply now and take the next step in your career with ExecuSource