Automotive Service Consultant

1 week ago


San Rafael California, United States Sonic Automotive Full time

Position Overview
As an Automotive Service Consultant at Sonic Automotive, you will play a vital role in our service department, dedicated to delivering exceptional customer support and facilitating the efficient operation of our service team.

Key Responsibilities
In this position, you will act as the primary point of contact between our valued customers and our expert technicians, ensuring that all vehicle concerns are addressed and resolved promptly.

  • Welcome customers with a courteous and professional demeanor.
  • Listen attentively to customer concerns and accurately record vehicle issues.
  • Provide comprehensive explanations of suggested services and repairs.
  • Communicate estimated service costs and secure customer consent for work to be performed.
  • Manage appointment scheduling and service bay logistics.
  • Collaborate with service technicians to guarantee timely repair completion.
  • Keep customers informed about their vehicle's status throughout the service process.
  • Offer precise repair timelines and notify customers of any changes.
  • Maintain detailed service records for each customer interaction.
  • Prepare and clarify invoices for customers, detailing services rendered.
  • Process payments and address any billing questions.
  • Follow up with customers post-service to ensure satisfaction and resolve any issues.
  • Address customer complaints or concerns swiftly and professionally.
  • Stay updated on the latest advancements in automotive technology and services.
  • Educate customers on maintenance schedules and recommended services.


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