Automotive Service Consultant

2 weeks ago


San Rafael, California, United States Concord Toyota Full time

About Concord Toyota:
Concord Toyota is a leading name in the automotive sector, dedicated to excellence in service and customer satisfaction. We pride ourselves on fostering a culture that emphasizes integrity, teamwork, and professional growth.

Why Join Us?
Our employees enjoy a supportive work environment with a focus on development and career advancement. We are proud to have one of the lowest turnover rates in the industry, which speaks volumes about our commitment to our team.

Compensation:
The position offers a competitive pay structure starting at $17.00 per hour, with additional commission opportunities. Our pay scale includes a base hourly rate along with various incentives.

Role Overview:
As an Automotive Service Consultant, you will play a crucial role in our service department, ensuring exceptional customer experiences and the efficient operation of our services.

Key Responsibilities:
- Welcome customers with a warm and professional demeanor.
- Listen attentively to customer concerns and accurately document vehicle issues.
- Provide clear explanations of suggested services and repairs.
- Communicate estimated costs and secure customer approval for work.
- Schedule service appointments and manage service bay logistics.
- Collaborate with technicians to ensure timely vehicle repairs.
- Keep customers informed about their vehicle status throughout the service process.
- Offer accurate timelines for repairs and notify customers of any changes.
- Maintain detailed service records for each customer interaction.
- Prepare and clarify invoices, detailing services rendered.
- Process payments and address any billing questions.
- Follow up with customers post-service to ensure satisfaction and resolve any issues.
- Stay updated on the latest automotive technologies and services.
- Educate customers on maintenance schedules and recommended services.

Qualifications:
- Minimum of 2 years of experience in a similar role.
- General understanding of vehicle mechanical operations.
- High school diploma or equivalent required.
- Ability to comprehend and follow instructions effectively.
- All candidates must be authorized to work in the USA and pass pre-employment screenings.

Preferred Qualifications:
- Experience with Toyota or Lexus vehicles is advantageous.
- Previous dealership advisory and sales experience is a plus.

Additional Information:
Joining Concord Toyota means becoming part of a team that values your contributions and supports your career aspirations. With comprehensive training, competitive pay, and exceptional benefits, we offer an unparalleled experience in the automotive industry.

All information will be kept confidential in accordance with EEO guidelines.



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