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Automotive Service Consultant
2 months ago
Overview:
As an Automotive Service Consultant, you will play a crucial role in ensuring customer satisfaction by effectively communicating with clients regarding their vehicle needs. Your primary responsibilities will include welcoming customers, understanding their concerns, and coordinating service appointments.
Compensation and Benefits:
- Competitive Salary
- Flexible Work Schedule
- Comprehensive Health Coverage
- Paid Time Off & Sick Leave
- Retirement Plan (401(K))
Key Responsibilities:
- Welcome customers in a timely manner
- Gather detailed information about the customer and their vehicle
- Accurately relay all vehicle issues as described by the customer
- Assess and suggest maintenance services based on vehicle age, mileage, and service history
- Provide a thorough and precise estimate for labor and parts
- Set follow-up appointments as necessary
- Track the status of each vehicle throughout the day and keep customers informed
- Ensure the final invoice matches the services performed
- Clarify all completed services and associated costs to customers
Qualifications:
- Demonstrated history of delivering outstanding customer service
- Previous experience in a service advisor role or similar position
- Energetic and engaging personality
- Commitment to a long-term career with a reputable organization
- Strong personal and professional integrity
- Proficient computer skills and eagerness to learn new software
We are dedicated to fostering a diverse and inclusive workplace and do not tolerate discrimination or harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by applicable laws.
