Service Advisor

5 days ago


San Rafael, California, United States Sonic Automotive Full time
Job Description

Service Advisor

As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities
  • Greet Customers: Greet customers in a friendly and professional manner, providing a positive first impression of our dealership.
  • Listen and Document: Listen to customers' concerns and accurately document their vehicle issues, ensuring that all necessary information is captured.
  • Provide Recommendations: Provide detailed explanations of recommended services and repairs, including estimated costs and benefits.
  • Schedule Appointments: Schedule appointments and manage service bay availability, ensuring that customers' vehicles are serviced in a timely manner.
  • Coordinate with Technicians: Coordinate with service technicians to ensure timely completion of repairs, keeping customers informed throughout the process.
  • Update Customers: Update customers on the status of their vehicles, providing accurate repair timelines and informing them of any delays.
  • Prepare Invoices: Prepare and explain invoices to customers, including a breakdown of services performed.
  • Process Payments: Process payments and handle any billing inquiries, ensuring that customers' financial information is secure.
  • Follow-up: Follow up with customers after service to ensure satisfaction and address any concerns, providing exceptional customer service.
  • Resolve Complaints: Resolve customer complaints or issues promptly and professionally, ensuring that customers leave our dealership satisfied.
  • Stay Informed: Stay informed about the latest automotive technologies and services, providing customers with expert advice and recommendations.
Qualifications
  • Experience: 2+ years of experience as a Service Advisor in the automotive industry.
  • Knowledge: General knowledge of vehicle mechanical operations and a high school diploma or equivalent.
  • Skills: Ability to read and comprehend instructions and information, with excellent communication and interpersonal skills.
  • Authorization: All applicants must be authorized to work in the USA and able to demonstrate ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license.

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