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Automotive Service Consultant

2 months ago

Ontario California, United States Martin Automotive Group Full time

Job Summary:

Martin Automotive Group is seeking a highly skilled and customer-focused Service Advisor to join our team at our Subaru of Ontario location. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:

  • Greet customers promptly and provide a warm welcome to our dealership.
  • Obtain accurate and detailed customer and vehicle information to ensure seamless service delivery.
  • Clearly communicate vehicle symptoms and recommendations to customers, ensuring they understand the necessary repairs and maintenance.
  • Determine and recommend necessary maintenance based on vehicle age, mileage, and history, providing customers with a comprehensive and accurate estimate of costs.
  • Establish follow-up times and communicate with customers throughout the day to ensure they are informed and satisfied with the service process.
  • Verify that final invoices reconcile with the work performed on the repair order, ensuring accuracy and transparency.
  • Explain all completed work and charges to customers, providing a clear understanding of the services rendered.

Requirements:

  • High school diploma or equivalent required.
  • Proven track record of achieving exceptional customer satisfaction.
  • At least one year of experience as a Service Advisor, Assistant Lane Manager, or Service Consultant, with manufacturer experience preferred.
  • Above-average energy level and a desire for a long-term career with a growing organization.
  • Bilingualism preferred but not required.
  • Personal and professional integrity.

Benefits:

  • Medical, dental, vision, and life insurance.
  • 401(k) plan.
  • Paid holidays.
  • Weekly paychecks.
  • Hourly, commission, and bonus compensation.