Executive Director of Operations

20 hours ago

Los Angeles, California, United States Barry's Full time
Job Summary

We are seeking a highly skilled and experienced Senior General Manager to lead our operations in the Northern California region. As a key member of our leadership team, you will be responsible for driving the performance of all Barry's Bay Area locations, overseeing leadership teams, schedules, staff development, and hiring strategy, profitability, and new studio openings.

Key Responsibilities
  • Studio Leadership and Management
    • Lead day-to-day operations for all Bay Area studios, setting the tone for our brand and culture.
    • Develop and implement strategies to drive business performance, improve client experience, and increase staff engagement.
    • Partner with the VP of Operations to manage the pipeline of potential managers and raise engagement from talented team members.
    • Oversee the training and development of all leadership team members.
    • Collaborate with the People and Culture team on personnel issues that arise.
    • Partner with the Bay Area Curriculum team to cultivate strong working relationships between management and instructors.
    • Work with marketing and the strategic insights teams on the development and execution of studio growth plans.
    • Manage the growth and performance of all managers within the region.
    • Assist managers in making hires for their studio teams.
    • Support the Client Experience team with client issues and formulate solutions for systemic problems.
  • Performance, Scheduling, and Optimization
    • Partner with the VP of Operations and Finance team to audit the P&L performance of studios monthly and drive improvement where needed.
    • Collaborate with the finance team and VP of Operations to oversee the schedule for the region and hold managers accountable to targets.
    • Work with the Executive Team to review performance of the portfolio across studios and functions and implement needed changes and solutions.
    • Help managers solve problems related to staff schedules.
    • Provide insights and feedback on needed changes and look for optimization opportunities.
  • Facilities Management
    • Partner with the Director of Facilities to build a high-performing facilities management team for the Bay Area region.
    • Collaborate with the Facilities Team to maintain studios, facilities, and equipment to premium brand standards.
    • Work with the Development team on capital expenditure projects and renovations as needed.
  • New Studio Openings
    • Assist with the opening of new studios in the region and nationally, including recruiting, training, setup, and quality control post-opening.
  • Company Culture
    • Uphold Barry's community and culture standards, living our mission, vision, and values daily.
    • Represent the Barry's brand within the region and the local fitness community.
    • Lead studio teams in participating in and enhancing the community within the region.
Qualifications
  • Bachelor's degree or equivalent work experience.
  • 4-5 years of experience in multi-unit operations and management, preferably in the hospitality, retail, or food and beverage industries.
  • Strong communication, delegation, time management, and leadership skills.
  • Experience developing, coaching, and mentoring diverse management teams.
  • Proven ability to multi-task and communicate across departments.
  • Strong negotiation, mediation, and problem-solving skills.
  • Innovative thinking and creative mind, with entrepreneurial motivation.
  • Exceptional attention to detail.
  • In-depth knowledge of diverse business functions and principles.
  • Working knowledge of data analysis and performance/operation metrics.
  • Understanding of the fitness space and overall health and wellness industries.
  • Passion for the Barry's brand.

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