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Executive Director of Operations
2 months ago
The WizeHire team is seeking an experienced and dynamic Executive Director of Operations to lead and oversee all aspects of hotel operations at our well-appointed property. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a commitment to delivering exceptional guest experiences.
Key Responsibilities- Associate Management: Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with WizeHire's core values.
- Property Inspection: Tour and visually inspect property on a daily basis, monitoring cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
- Business Planning: Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
- Sales and Marketing: In conjunction with sales leader, develop and implement sales and marketing plans.
- Revenue Management: Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
- Communication: Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
- Associate Issues: Handle associate issues appropriately and in conjunction with human resources following WizeHire policies.
- Community Affairs: Participate in community affairs and maintain positive public image for WizeHire and the hotel.
- Safety and Security: Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
- Travel: Travel to attend corporate meetings, sales trips and serve on committees.
- Quality Assurance: Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
- Action Plans: Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
- Sales Department Operations: Oversee sales department operations, and regularly participate in sales calls/client visits.
- Community Networking: Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
- Sustainability: Follow sustainability guidelines and practices related to WizeHire's EarthView program.
- Education: Associate or Bachelors Degree in Business, Hospitality or a related field.
