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Executive Director of Operations
2 months ago
Executive Director of Operations
Americann Made LLC is seeking an experienced Executive Director of Operations to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our business, ensuring maximum productivity and efficiency.
Key Responsibilities:- Recruitment and Management: Actively recruit, interview, hire, and coach new and existing employees within a department or business unit.
- Shift Supervision: Supervise shifts, including opening and closing the store, managing payroll, creating weekly schedules, staff tasks, duties, and goals assigned on a daily basis.
- Process Mastery: Know and master every job title, including job descriptions and all processes that are behind it.
- Collaboration: Collaborate with marketing to achieve desired campaign efforts.
- SOP Development: Create, review, implement, and update Standard Operating Procedures (SOPs).
- Product Knowledge: Ensure highest product knowledge proficiency.
- KPI Evaluation: Evaluate Key Performance Indicators (KPIs) and Sales Reports to create and implement action plans to improve business performance.
- Inventory Management: Maintain healthy inventory levels and healthy vendor relationships.
- Inventory Review: Regularly review and monitor all aspects of inventory management, including Daily Cycle Counts, Vendor Orders, Receiving and processing of new products, Account Payables, and any other inventory-related processes.
- Visual Merchandising: Plan, coordinate, and merchandise setups, promotional signage, visual compliance, layout changes, to implement and maintain the store as set forth by company standards.
- Revenue Growth: Drive revenue and meet sales goals by implementing all company processes and guidelines.
- Performance Management: Performance manage team through company tools to achieve overall business success.
- Succession Planning: Create and implement developmental succession plans for team members.
- Reporting: Analyze sales data and generate reports periodically to guarantee all targets are met.
- Operations Oversight: Oversee/Audit all daily operations to ensure success; cash control, inventory control, shrink control, labor control, store procedures, store maintenance through Company's SOPs and processes.
- Compliance: Enforce Compliance in all managers and team day-to-day operations.
- Process Improvement: Improve internal processes for better productivity.
- Business Documents: Complete business documents (i.e., 8300 forms, EDD forms, etc.).
- Financial Management: Manage budgets and monitor financial health of a location or business unit.
- Strategic Planning: Create and implement strategic weekly, monthly, quarterly, and annual business plans with managers to ensure maximum revenue.
- Customer Insights: Provide input to the Regional Manager concerning customer needs, new product, competition, and pricing.
- Leadership Skills: Excellent leadership skills, including goal setting, motivating, training, and mentorship.
- Interpersonal Skills: Exceptional interpersonal and communication skills, including writing, speaking, and active listening.
- Data-Driven Mindset: Data-driven mindset with ability to make recommendations based upon data and results.
- Organizational Skills: Excellent organizational skills.
- Business Acumen: Proficient in business acumen practices, but not limited to finance, HR, operations, merchandising, and sales.
- Strategic Thinking: Keen strategic thinking and planning.
- Conflict Resolution: Effective conflict resolution and problem-solving skills.
- Adaptability: Comfortable in a fast-paced or high-pressure environment.
The General Manager must be able to stand for an extended period of time. Move and handle boxes of merchandise and fixtures throughout the store which entails lifting.
Expected Hours of Work:Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business. Ability to commute to different locations.
