Executive Director of Operations
6 days ago
Talent-Hue Recruitment Services is seeking a highly skilled and experienced Executive Director of Operations to join our team. As a key stakeholder, you will be responsible for ensuring customer satisfaction, leading company guidelines and processes, and driving company profitability.
Key Responsibilities:- Work closely with the Distribution Manager, Warehouse, and Service in daily operations and hold departments and staff accountable.
- Ensure all branch departments work as one team.
- Identify customer issues quickly, and promptly respond with appropriate communication and/or corrective action with operations and Key Account Managers.
- Coordinate execution of field pricing changes and other strategic projects.
- Coordinate new account execution and assist with client management & retention.
- Collaborate with other departments to improve all business processes, efficiencies and best practices.
- Champion a safety-focused work environment for all operations.
- Carry out all leadership responsibilities in accordance with the organization's policies and applicable laws.
- 5 years of combined management experience required with a preference within the distribution industry.
- Have a valid driver's license and acceptable driving record.
- Possess the ability to obtain security clearance for customer locations.
- Are effective communicators and collaborators with a passion for developing talent through coaching and accountability.
- Can demonstrate urgency and problem-solving skills with a dedication to customer service and associate accountability.
- Have the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel, and Word.
- Can lift, push, and pull 50 lbs and perform work in outside weather conditions.
Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
Key Duties:- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
- Develops business plans and budgets with each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.
- Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.
- Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.
- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.
- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention.
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