Executive Director of Operations

1 day ago

Los Angeles, California, United States Soho House & Co Full time

About the Role:

The Executive Director of Operations will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all departments are running smoothly and efficiently. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments.

Key Responsibilities:

  • Serve as the liaison between the hotel and the Managing Director
  • Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
  • Monitor and manage the guest billing and collection procedures, including delinquency and suspension
  • Initiate, implement, understand, and analyze accounting procedures, including labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
  • Review payroll records for appropriate personnel
  • Implement policies and procedures involving severe weather, safety, and fire
  • Responsible for planning, documenting, implementing, and monitoring department training programs
  • Accountable for the timely completion of any projects as requested
  • Comply with hotel purchasing and invoice procedures
  • Coordinate contract services relevant to specific areas of responsibility
  • Develop a continuous five-year capital improvement plan for operations
  • Ensure that all accounting standards are adhered to
  • Implement and adhere to the company Standard Operating Procedures for all departments
  • Maintain accurate records and files of hotel programs

Communication:

  • Communicate effectively and collaboratively with intercompany support teams - Brand, Revenue, People, Finance, Engineering, and Sales
  • Communicate and interact with each employee, guest, investor, and hotel management team member with courtesy, dignity, and respect while maintaining a consistent professional demeanor
  • Ensure all calls are answered in a courteous and professional manner
  • Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
  • Initiate and maintain effective positive communication between guests and personnel
  • Maintain an 'Open Door' communication policy for personnel and guests
  • Maintain contact with trade associates, business improvement districts, professional organizations, and industry publications for improvement of procedures and new technical advances
  • Organize and conduct staff meetings and one-on-ones with direct reports

People:

  • Responsible for interviewing, selecting, training, guiding, and managing employees
  • Ensure company recruiting and onboarding procedures are adhered to
  • Ensure all employees are in appropriate uniform and attire for their scheduled shift
  • Maintain an increased awareness of safety issues
  • Maintain and monitor effective personnel relations in a supportive, confidential environment
  • Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings, and benefit communication
  • Implement labor standards and tailor job description templates to the specific hotel
  • Ensure development of a hotel-specific orientation and implement both property and corporate orientations
  • Administer and train on progressive discipline policies and procedures
  • Responsible for performance evaluations and setting annual goals for personnel

Operations:

  • Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
  • Have a thorough understanding of the maintenance of the property
  • Oversee maintenance of property exteriors and public spaces and conduct daily inspections
  • Adhere to all written mandatory policies and procedures, manuals, memos, and oral instructions
  • Oversee project completion for preventative maintenance, deep cleaning, and special projects
  • Ensure the successful execution of all property events and local activations as needed
  • Collaborate with 3rd party F&B partners on planning and pricing of all menu items
  • Have a thorough understanding of services, amenities, and offerings
  • Maintain current knowledge of all activities and events in the surrounding areas
  • Oversee the entire guest experience, from pre-arrival through departure
  • Promote and encourage guest name recognition at all times
  • Responsible for reviewing, understanding, and following up on hotel guest needs
  • Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
  • Coordinate par level and stock of all inventory items
  • Oversee the weekly work schedule of all personnel
  • Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
  • Ensure that all equipment within the area of responsibility is maintained and in good working condition
  • Oversee safety and emergency procedures and know the OSHA requirements

Requirements:

  • At least five (5) years' experience as hotel General Manager or relevant position required
  • Experience in LA metro area market required
  • Hotel union experience is required
  • Bachelor's degree preferred
  • Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
  • Ability to work with PMS and POS software
  • Outstanding communication and interpersonal skills
  • Excellent reading, writing, and oral proficiency in the English Language
  • Excellent organizational and time management skills
  • Excellent attention to detail
  • Financial Management
  • Performance Management
  • Business Acumen
  • Ethical Conduct
  • Ability to multitask
  • Work well under pressure, be a team player

About Us:

Soho House & Co is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. Soho House & Co properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts, and culture.

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States Ginandluck Full time

    Executive Director of OperationsGin & Luck is seeking a highly skilled and experienced Executive Director of Operations to lead our team and drive business success.Job SummaryThe Executive Director of Operations is responsible for the overall management of our operations, including financial performance, staffing, training, payroll, staff leadership, and...

  • Executive Director, Operations Equipment Rental

    29 minutes ago

    Los Angeles, California, United States Truenorth Executive Search, Inc. Full time

    VP, Operations Equipment RentalWe are seeking a seasoned operations leader to join our client's executive team and drive sustainable growth through professionalizing company-wide operations and logistical procedures across multiple locations in California.This role will be instrumental in the next phase of our client's development, as they continue to expand...

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States Pivotal Talent Search Full time

    About the Role:The Executive Director of Operations will oversee the daily workflow and external communications for Pivotal Talent Search. This role requires strong leadership skills and the ability to collaborate with executive leadership to determine business goals and initiatives.Key Responsibilities:Oversee the daily workflow and external...

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Director of Operations to lead our team in delivering exceptional service to our clients. As a key member of our leadership team, you will be responsible for planning, managing, and guiding multiple contracted services to meet operating and financial goals, client objectives, and customer...

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States 24 Hour Fitness Full time

    About the Role:We are seeking a highly motivated and experienced Executive Director of Operations to join our team at 24 Hour Fitness. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional member experiences.Key Responsibilities:Develop and implement business...

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States Talent- Hue Recruitment Services Full time

    Job Description:Talent-Hue Recruitment Services is seeking a highly skilled and experienced Executive Director of Operations to join our team. As a key stakeholder, you will be responsible for ensuring customer satisfaction, leading company guidelines and processes, and driving company profitability.Key Responsibilities:Work closely with the Distribution...

  • Executive Director of Restaurant Operations

    5 days ago

    Los Angeles, California, United States Adecco Full time

    We are partnering with a growing restaurant group to hire an Executive Director of Restaurant Operations. In this highly visible role, you will spearhead the development and execution of the company's strategic plan and oversee restaurant operations. This company offers a lucrative compensation package that includes a comprehensive benefits plan, 401(k),...

  • Executive Director of Operations

    1 day ago

    Los Angeles, California, United States Your Hiring Coaches Full time

    About the RoleWe are seeking a seasoned Executive Director of Operations to join our leadership team at Your Hiring Coaches. As a key member of our team, you will be responsible for overseeing the daily operations of our law firm, ensuring the smooth delivery of exceptional legal services to our clients.Key ResponsibilitiesOperational Leadership: Oversee the...

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States WizeHire Full time

    Job SummaryWe are seeking an experienced and dynamic Executive Director of Operations to lead and oversee all aspects of operations at our well-appointed property.About the RoleThe ideal candidate will have a proven track record in hotel management, strong leadership skills, and a commitment to delivering exceptional guest experiences.Your Growth PathArea...

  • Executive Director of Operations

    6 days ago

    Los Angeles, California, United States Americann Made LLC Full time

    Job Description:Executive Director of OperationsAmericann Made LLC is seeking an experienced Executive Director of Operations to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our business, ensuring maximum productivity and efficiency.Key Responsibilities:Recruitment and Management:...

  • Executive Director of Brewery Operations

    7 days ago

    Los Angeles, California, United States Artisanal Brewers Collective Full time

    Job DescriptionJob Title: Executive Director of Brewery OperationsJob Summary:We are seeking an experienced and skilled Executive Director of Brewery Operations to lead our flagship brewery in Westwood. As a key member of our team, you will be responsible for overseeing the daily operations of the brewery, ensuring the highest quality products, and providing...

  • Executive Director

    23 hours ago

    Los Angeles, California, United States Haake Recruiting Full time

    **Job Opening: Executive Director for Haake Recruiting's Premier Client****Location:** Nationwide (Remote Work Available)**Position:** Executive Director**About Us:**Welcome to Haake Recruiting, a leading recruitment agency renowned for our commitment to quality, service, and innovation. As we strive for excellence in the industry, we are seeking a dynamic...

  • Executive Director of Transplant Programs

    22 hours ago

    Los Angeles, California, United States University of California Full time

    Job SummaryThe University of California seeks an experienced and visionary leader to serve as the Executive Director of Transplant Programs. This key executive will provide strategic direction and oversight for the development and implementation of transplant programs, ensuring high-quality patient care, operational excellence, and compliance with regulatory...

  • Executive Director of Operations

    1 week ago

    Los Angeles, California, United States Y Combinator Full time

    About the RoleWe are seeking an experienced business leader to run one of our business lines as an Executive Director of Operations. As a key member of our team, you will be directly responsible for the success of your business. You will own all aspects of the business, including setting the long-term strategy, developing demand and supply side partnerships,...

  • Executive Director of Operations

    22 hours ago

    Los Angeles, California, United States Barry's Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior General Manager to lead our operations in the Northern California region. As a key member of our leadership team, you will be responsible for driving the performance of all Barry's Bay Area locations, overseeing leadership teams, schedules, staff development, and hiring strategy,...

  • Executive Director of Operations

    6 days ago

    Los Angeles, California, United States Tripalink Corp Full time

    About the Role:We are seeking an experienced and results-driven Executive Director of Operations to join our team at Tripalink Corp. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our properties and managing a team of professionals to ensure exceptional resident experiences.Key...

  • Executive Director of Operations

    7 days ago

    Los Angeles, California, United States WizeHire Full time

    About the RoleThe WizeHire team is seeking an experienced and dynamic Executive Director of Operations to lead and oversee all aspects of hotel operations at our well-appointed property. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a commitment to delivering exceptional guest experiences.Key...

  • Executive Director

    2 weeks ago

    Los Angeles, California, United States The San Mateo County Bar Association Full time

    Executive Director OpportunityThe San Mateo County Bar Association seeks a visionary leader to serve as its Executive Director. This is a unique opportunity to lead a prominent bar association in the country.About the RoleOversee the overall successful operation and performance of the Association, including programs, fund development efforts, fiscal health,...

  • Executive Director

    60 minutes ago

    Los Angeles, California, United States Smyth & Co Full time

    Executive Director - Luxury Restaurant OperationsAbout Smyth & Co:Smyth & Co is a luxury hospitality group seeking an experienced Executive Director to lead the launch of a new high-volume restaurant in Los Angeles.Key Responsibilities:Oversee all aspects of restaurant operations, from front-of-house service to back-of-house efficiency, ensuring exceptional...

  • Executive Director, The UCLA Foundation

    1 month ago

    Los Angeles, California, United States University of California - Los Angeles (UCLA) Full time

    Bring your analytical, organization and strategic abilities to our Advancement Services team as the Executive Director, The UCLA Foundation Board where you will be responsible for the overall management and operation of The UCLA Foundation Board. Consisting of a maximum of 35 directors, you will work with Board leadership to develop and ...The University of...