Automotive Parts Specialist
3 days ago
The Mercedes-Benz of El Cajon is seeking a highly skilled and knowledgeable Automotive Parts Specialist to join our team. As a key member of our parts department, you will be responsible for providing exceptional customer service, locating and procuring automotive parts, and maintaining accurate inventory levels.
Key Responsibilities- Sales and Customer Service: Completes sales by entering purchased items into the sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts.
- Parts Procurement: Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions.
- Inventory Management: Maintains parts inventory by verifying supplies and placing orders when order-points are reached.
- Stockroom Operations: Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system.
- Return and Refund Processing: Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier.
- Store Safety and Security: Maintains a safe and secure environment by following safety and security standards and procedures and complying with codes.
- Professional Development: Updates job knowledge by participating in educational opportunities and reading about new products.
- Team Collaboration: Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Must have 5+ years of experience as a Parts Counterperson (dealership preferred).
- Mercedes-Benz experience is a plus.
- Excellent telephone and customer service skills.
- Inventory control experience.
- Must have a desire to work in a commission and performance-based environment.
- Professional appearance and work ethic.
- Self-starter and self-motivator.
- Must be able to work well in a process-driven environment.
- Must be able to develop relationships with vendors and customers.
- ADP experience is a plus.
- Bilingual (Spanish) is a plus.
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