Pediatric Services Coordinator

2 weeks ago

Dublin, Ohio, United States School of Imagination Full time
Job Overview

Are you dedicated to delivering exceptional service in a healthcare environment?

Do you enjoy engaging with children, their families, and organizational leaders?

Are you seeking an opportunity to enhance your administrative skills within a pediatric setting?

We are looking for a Pediatric Services Coordinator to become an integral part of our Family Services division. In this role, you will collaborate with both administrative and clinical teams to receive, evaluate, and effectively resolve all service inquiries related to pediatric therapy and preschool programs.

Key Responsibilities:

  • Conduct intake interviews with parents or guardians to gather vital information, assess the child's requirements, and formulate personalized care strategies.
  • Evaluate service requests based on established criteria to ensure precise scheduling.
  • Facilitate access to services for families while maintaining a sensitive approach to patient needs through analytical and decision-making skills.
  • Represent the organization's brand positively by being the first point of contact for new patients.
  • Manage incoming inquiries, connecting families with the most suitable services, therapists, and programs based on their child's needs and preferences.
  • Develop a comprehensive understanding of child development and associated challenges.
  • Assist new families by removing barriers to care, including obtaining necessary documentation.
  • Guide families through insurance inquiries and advocate for timely appointments.
  • Exceed family expectations through your approachability, expertise, and supportive nature, acting as a resource for children, caregivers, and leadership.

Qualifications:

  • Interest in a role that merges clinical and administrative duties.
  • 1-3 years of relevant experience in the healthcare sector; a Bachelor's degree is highly preferred.
  • Familiarity with medical terminology and a willingness to learn clinical information.
  • Proficiency in Google Apps and Microsoft Office Suite.
  • Ability to manage interactions with children in high-pressure situations.
  • Availability: Monday to Friday, with flexible hours between 8 am and 6 pm.
  • Outstanding customer service abilities, with a knack for building meaningful connections.
  • A strong passion for working in a patient-centered environment.

Benefits:

  • Competitive salary package
  • Comprehensive health, dental, and vision insurance plans from day one, with fully employer-paid options available
  • Paid time off accrual starting immediately
  • Retirement savings plan, flexible spending accounts, life insurance, and educational savings options

Our Commitment:

The School of Imagination is dedicated to fostering the extraordinary potential in every child. We provide innovative early childhood education programs, advanced intervention services, and an inclusive preschool environment that empowers children with special needs to thrive alongside their peers. We appreciate your interest in supporting our mission to serve children and families effectively.

The above description is not intended to be an exhaustive list of responsibilities and standards for the position.

Job Type: Full-time

Schedule:

  • In-office, 8-hour shifts
  • Monday to Friday

Education:

  • Bachelor's degree (Preferred)

Experience:

  • Customer service: 2 years (Required)
  • Medical terminology: 1 year (Preferred)

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