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Retail Security Coordinator

2 months ago

Dublin, Ohio, United States Community Choice Financial Family of Brands Full time

Position Overview:

The Retail Security Coordinator plays a crucial role in safeguarding the integrity and safety of our retail operations. This position involves close collaboration with the Security Manager to assess and improve security protocols.

Key Responsibilities:

  • Manage specific administrative duties related to the overall security framework of the organization.
  • Foster and maintain constructive, professional relationships with management and operational teams.
  • Ensure the safety of all employees by working with the Security Manager and external vendors to uphold physical security systems and monitor daily activities for any fraudulent behavior.
  • Identify and investigate breaches of company policies and potential unlawful activities.
  • Review reports and documentation to ensure adherence to security protocols, utilizing all available resources for thorough investigations.
  • Collaborate to initiate and promote security awareness initiatives within the organization.
  • Engage with field personnel and various departments to investigate incidents, providing and receiving necessary information.
  • Evaluate the effectiveness of security systems, alarms, and other physical security measures.
  • Make informed, high-quality decisions regarding tactical security matters, assessing urgency and the need for further action.
  • Maintain and service physical security equipment, including surveillance and alarm systems, processing work orders for any faults and coordinating with multiple vendors.
  • Assist the legal department with information requests for law enforcement agencies and engage in incident response and reporting.
  • Ensure compliance with legal, company, and security protocols through the use of surveillance systems, including monitoring and archiving recorded footage.
  • Occasional travel may be required, including overnight stays.
  • Respond to various physical security incidents, such as unauthorized access and security alarms.
  • Complete special projects related to physical security, loss prevention, asset protection, and auditing.
  • Maintain a full-time work schedule with regular attendance during standard business hours.
  • Meet the physical demands of the role, which may include remaining stationary, moving freely within the workplace, and operating mechanical controls.

Qualifications:

  • High School Diploma or equivalent; a Bachelor's degree in Security Management or Business Administration is preferred.
  • Proficient in computer use, with strong communication and customer service skills.
  • 2-4 years of experience in retail security is highly desirable.
  • Exceptional organizational and time management abilities, capable of managing multiple projects while meeting deadlines.
  • Strong analytical skills for process evaluation and policy formulation.
  • Excellent customer service skills for effective communication with employees, management, and vendors.
  • Proficient in assessing the effectiveness of physical security measures.
  • Able to propose solutions for tactical security challenges.
  • Experience managing surveillance and alarm systems.
  • Timely response to physical security incidents is essential.

Benefits:

  • Comprehensive training program for new hires.
  • Access to a robust learning management system with various training modules for professional and personal growth.
  • Opportunities for performance-based career advancement.
  • Multiple medical insurance options, including free telemedicine services.
  • 401(k) retirement plan with company matching.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits including dental, vision, and disability plans.
  • Paid Time Off accruing annually.
  • A diverse and inclusive workplace culture.
  • A relaxed business casual dress code.

About Us:

The Community Choice Financial Family of Brands is a leading consumer specialty finance organization in the U.S., dedicated to providing customers with access to essential financial services through a network of brands and locations.