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Customer Service Liaison

2 months ago

Dublin, Ohio, United States Banfield Pet Hospital Full time
Client Service Coordinator
Job Overview:

The Client Service Coordinator plays a crucial role in ensuring a seamless experience for clients and their pets at our facility. This position involves managing the flow of clients and pets, while fostering a welcoming environment that prioritizes exceptional service.


Key Responsibilities:
  • Facilitate the movement of clients and their pets throughout the facility.
  • Enhance the efficiency of the veterinary team to maximize productivity.
  • Maintain clear and effective communication with both clients and team members.
  • Coordinate care for clients and their pets in a friendly and organized manner.
  • Encourage client loyalty and promote referrals.

Essential Duties:
  • Market hospital services to attract new clientele.
  • Direct clients and pets to ensure they receive the highest standard of care.
  • Optimize the number of pets attended to by the veterinary team.
  • Deliver outstanding service and provide educational support to clients.
  • Assist clients with necessary documentation and guidance.
  • Oversee financial transactions and perform various administrative duties.

Qualifications:
  • Strong customer service orientation.
  • Excellent communication abilities.
  • Effective time management skills.
  • Proficient problem-solving capabilities.
  • Familiarity with computer systems.

Work Environment:
  • Regular computer usage.
  • Comfortable working around animals.
  • May require extended hours beyond the standard workweek.
  • Physical capability to manage pets and related equipment.
  • Exposure to various workplace hazards.

Education and Experience:
  • High School Diploma is preferred.
  • Experience in medical settings and customer service is advantageous.

About Our Organization:

Banfield Pet Hospital is committed to creating a drug-free, smoke-free workplace that embraces diversity. We strive to provide a supportive environment where every individual is valued and respected.