Pediatric Services Coordinator

2 weeks ago


Dublin, Ohio, United States School of Imagination Full time
Job Overview

Are you dedicated to enhancing the experience of families in a healthcare environment?

Do you enjoy engaging with children and their families while collaborating with leadership?

Are you seeking an opportunity to advance your administrative career within a pediatric setting?

We are looking for a Pediatric Services Coordinator to become a vital part of our Family Services team. In this role, you will collaborate with both administrative and clinical teams to receive, evaluate, and resolve all service inquiries related to pediatric therapy and preschool services.

Key Responsibilities:

  • Conduct comprehensive intake interviews with parents or guardians to gather crucial information and create tailored care plans for children.
  • Assess service requests based on established criteria to ensure accurate scheduling.
  • Enhance access to services for families while maintaining a public relations role that is sensitive to patient needs through effective decision-making.
  • Represent the School of Imagination brand positively by providing an exceptional first impression for new patients.
  • Manage incoming inquiries, connecting families with the most suitable services, therapists, and programs based on their child's needs.
  • Develop a thorough understanding of child development and associated delays.
  • Assist new families by facilitating the acquisition of necessary records and reports.
  • Guide families regarding insurance matters and advocate for timely appointments.
  • Exceed family expectations through your knowledge, accessibility, and supportive partnership.

Qualifications:

  • Interest in a position that merges clinical and administrative duties.
  • 1-3 years of relevant experience in the healthcare sector; a Bachelor's degree is highly preferred.
  • Familiarity with medical terminology and a willingness to learn clinical information.
  • Proficiency in Google Apps and Microsoft Office Suite.
  • Ability to manage interactions with acutely ill children in challenging situations.
  • Availability: Monday to Friday, with flexible hours between 8 am and 6 pm.
  • Exceptional customer service skills with the ability to build impactful relationships.
  • A strong passion for working in a patient-centered environment.

Benefits:

  • Competitive salary package
  • Comprehensive health, dental, and vision insurance options available from day one
  • Paid time off accrual starting immediately
  • Retirement plans, flexible spending accounts, and life insurance among other benefits

About Us:

The School of Imagination is a leading provider of pediatric early intervention and preschool services, dedicated to fostering the extraordinary potential in every child. We serve families in the Northern California East Bay Area, offering state-of-the-art facilities designed for multidisciplinary therapy and inclusive preschool programs.

Our mission is to empower all children, including those with special needs, to thrive alongside their peers, providing a strong foundation for success in learning and life. We appreciate your interest in supporting our mission to serve children and families effectively.



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