Customer Service Representative

18 hours ago


MI United States Next Door Store Full time
Overview

At Next Door Store, we're not just a convenience store - we're a community hub where customers find more than just snacks and fuel. They find friendly faces, helpful service, and a place that feels like home. As a Customer Service Representative, you'll be the heartbeat of our store, keeping the shelves stocked, the coffee brewing, and our customers happy.



Responsibilities
  • Provide exceptional customer service, ensuring a pleasant shopping experience for every customer.
  • Keep our sales floor perfectly stocked, clean, and visually appealing, making our store the go-to spot for convenience.
  • Upsell and suggest products to customers, enhancing their shopping journey and contributing to our sales goals.
  • Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy.
  • Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  • Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  • Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  • Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.

Qualifications
  • Must be 18 years of age or older (21 in certain states).
  • Availability to work weekends and holidays is required.
  • Ability to read, write, speak, and understand English effectively.
  • Basic math skills required, including addition, subtraction, division, and multiplication.
  • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and positive attitude, with a knack for making people feel welcome.
  • Detail-oriented, with a focus on providing excellent customer service.
  • Reliable and responsible, with a commitment to punctuality and trustworthiness.
  • Flexible and adaptable, with a willingness to take on a variety of tasks in our fast-paced environment.

Benefits: For information on benefits offered, please click on the hyperlink



Equal Opportunity Employer

Next Door Store is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law.

This Organization Participates in E-Verify



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