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Customer Service Representative

3 months ago

IL United States Health Care Service Corporation Full time
Job Summary

At Health Care Service Corporation, we empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking a Customer Service Representative to join our team in a call center environment. As a Customer Service Representative, you will be responsible for working on the phone to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner.

Key Responsibilities
  • Conduct research to resolve customer inquiries
  • Spends approximately 85% of the scheduled time on the phone according to business needs
  • Provide accurate and objective information to customers
  • Develop and maintain a thorough understanding of our products and services
Requirements
  • High school diploma or equivalent
  • 6 months customer service experience or 6 months experience in an office environment
  • Data entry and/or typing experience
  • Interpersonal, verbal, and written communication skills
  • Analytical and organizational skills and independent decision-making skills
Preferred Requirements
  • 9 months customer service experience
  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
  • Knowledge of medical terminology and anatomy
  • Proven ability to learn quickly and adapt to change

We are an Equal Opportunity Employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.