Customer Service Representative

2 weeks ago

MI United States Safelite Group, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Safelite Group, Inc.

Key Responsibilities
  • Provide exceptional customer service to policyholders, insurance agents, and auto glass shops through phone calls, ensuring a positive experience and resolving issues efficiently.
  • Gather necessary information for claims, including verifying insurance coverage and deductible amounts, with empathy and patience.
  • Use our production/shop locator system to find an auto glass provider to service customers' vehicles, qualifying damage for repair or selecting the appropriate glass part for replacement.
  • Proactively assist the CSR team by answering hold calls as needed and help new associates get up and running with orientation and training.
Requirements
  • Must be 16+ years of age.
  • High school diploma or equivalent (or actively enrolled).
  • Prior experience in a call center/contact center/customer service preferred.
  • Ability to operate a computer and telephone systems while seated for extended periods of time.
  • Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers.
What We Offer
  • Competitive weekly pay starting at $18.75/hour and bonus opportunities.
  • A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

*Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.

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