Customer Service Representative

4 weeks ago

MI United States GPM Investments Full time
Job Summary:

Cashier/Sales Associate - All Shifts

Requisition ID:

Brand:

ExpressStop

Position Type:

Full-Time, Part-Time

Location:

Overview

As a Customer Service Representative at ExpressStop, you will be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be responsible for maintaining a clean and welcoming store environment, managing cash transactions, and providing assistance to customers with their purchases.

Why Join Us:

  • A Fun and Friendly Atmosphere: Be part of a team that supports and encourages each other.
  • Growth Opportunities: We believe in promoting from within and supporting your career goals.
  • Flexible Scheduling: We understand the importance of work-life balance.
  • Paid Time Off: Earn time off to relax and recharge, knowing your hard work is valued.
  • Retirement Savings Plan: Plan for your future with our 401(k) program, featuring a generous 6% match.
  • Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.
  • Pay Rate: 10.33 HR
  • 3-11 pm shift needed
Responsibilities

  1. Customer Service Superstar: Be the friendly face that greets everyone who walks through our doors. Offer assistance, answer questions, and ensure a pleasant shopping experience.
  2. Sales Floor Guru: Keep our shelves perfectly stocked, our displays appealing, and our store clean. Your attention to detail will make our store the go-to spot for convenience.
  3. Upselling Ace: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  4. Brand Ambassador Extraordinaire: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy.
  5. Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  6. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  7. Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  8. Facility Maintenance Expert: Take pride in maintaining a clean and inviting store. This includes cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  9. Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
  10. Other Duties as Assigned
  • Other duties as assigned
Qualifications
  • Age Requirement: Must be 21 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
  • Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job.

Benefits: For information on benefits offered, please click on the hyperlink

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

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