Insurance Customer Service Representative

3 days ago


MI United States Michigan Farm Bureau Full time
Job Title:

Agency Customer Service Representative/Trainer

Job Summary:

We are seeking a highly skilled and experienced Agency Customer Service Representative/Trainer to join our team at Michigan Farm Bureau. As a key member of our team, you will be responsible for providing exceptional customer service to our agents and customers, as well as training and developing our staff to ensure they have the skills and knowledge needed to succeed in their roles.

Key Responsibilities:
  • Provide excellent customer service to agents and customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Train and develop staff to ensure they have the skills and knowledge needed to succeed in their roles.
  • Oversee daily office operations and administration, including creating and managing employee schedules, ordering office supplies, and adhering to budget.
  • Proactively research and resolve policy issues, assisting agents and customers by phone, in person, and through daily document listings and activities reports.
  • Offer training for all lines of business and products to ASO staff, agent staff, and agents.
Requirements:
  • High school diploma or equivalent required.
  • Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required.
  • Demonstrated ability to learn new technologies required.
  • Active P/C license required or must be successfully obtained within 90 days of employment.
  • Keyboarding skills with accuracy required.
  • Willingness to pursue continuing job-related training and education required.
Preferred Qualifications:
  • Associate's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance, or finance.
  • Minimum one year of experience in insurance processing preferred.
  • One-year professional office experience and customer service preferred.
What We Offer:

We offer a full benefit package, including medical, dental, vision, and 401K. We are an equal opportunity employer and welcome applications from all qualified candidates.



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