Customer Service Representative

4 weeks ago


MI United States GPM Investments Full time
Customer Service Representative

As a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to read, write, speak, and understand English effectively will make you a valuable asset to our team.

Responsibilities:

  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Keep our shelves stocked, displays appealing, and store clean, ensuring a pleasant shopping experience for our customers.
  • Upsell and suggest products to customers, enhancing their shopping journey and contributing to our sales goals.
  • Champion our brand by encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
  • Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  • Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  • Collaborate with colleagues to ensure smooth operations and lend a hand wherever needed.
  • Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.

Qualifications:

  • Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  • Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Ability to read, write, speak, and understand English effectively.
  • Basic math skills required, including addition, subtraction, division, and multiplication.
  • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and positive, with a friendly demeanor and a knack for making people feel welcome.
  • Detail-oriented, with a focus on the little things that make a big difference in a customer's experience.
  • Reliable and responsible, with a commitment to punctuality and trustworthiness.
  • Flexible and adaptable, with a willingness to take on a variety of tasks in our fast-paced environment.


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