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Bilingual Customer Service Representative

2 months ago

MI United States Fifth Third Bank, N.A. Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Spanish Customer Service Representative to join our team at Fifth Third Bank, N.A. in Wyoming, MI.

Key Responsibilities
  • Provide exceptional customer service in all interactions, ensuring a positive experience for our customers.
  • Refer customers to the appropriate business partner for a consultative conversation, utilizing your knowledge of retail products and services.
  • Maintain a balancing record that is in line with policy, identifying and correcting outages as needed.
  • Perform daily office responsibilities, working with the platform team to maintain the efficient operation of the office.
  • Handle consumer and business customer problems with professionalism, directing more complex issues to leadership as necessary.
Requirements
  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.
About Us

Fifth Third Bank, N.A. is proud to have an engaged and inclusive culture, promoting and ensuring equal employment opportunity in all employment decisions. We are committed to providing a positive and supportive work environment for our employees and customers.