Theatre Ticketing Operations Supervisor
2 weeks ago
Position Summary:
The City of Fort Wayne is seeking a dedicated Theatre Ticketing Operations Supervisor to manage all facets of ticketing services at our venue. The successful candidate will oversee staff, manage financial transactions, and ensure efficient ticket sales operations. This role requires a professional who exhibits strong judgment, initiative, and a commitment to excellence in customer service while adhering to all safety protocols.
Core Responsibilities:
- Supervise and schedule box office personnel and team members
- Train seasonal and contract staff effectively
- Implement various ticketing programs and initiatives
- Oversee ticketing operations during events
- Maintain the physical setup of the box office and promote staff morale
- Track ticket sales and manage inventory reconciliation
- Address and resolve customer service inquiries
- Manage financial records and supplies related to box office operations
- Ensure compliance with cash handling policies
- High school diploma or equivalent; Bachelor's degree is a plus
- 1-2 years of experience in ticketing management
- Familiarity with ticketing software and cash management systems
- Exceptional leadership and customer service abilities
- Strong organizational and communication skills
- Proficient in Microsoft Office Suite
- Availability for flexible hours, including evenings and weekends
- Ability to thrive under pressure and prioritize effectively
- Experience with Ticketmaster TM1 sales platform
- Demonstrated history of providing excellent customer service
- Ability to foster a collaborative work environment
The Theatre Ticketing Operations Supervisor will operate in a vibrant environment, managing ticket sales and customer service functions. The role necessitates standing, walking, and occasional lifting, requiring adaptability to changing circumstances while maintaining a high level of physical activity throughout the workday.
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