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Guest Service Ambassador

2 months ago

Manhattan Beach, California, United States Venice Suites Full time

**Job Summary**

**About Venice Suites**

Venice Suites is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a Guest Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

**Key Responsibilities**

  • Provide personalized service to hotel guests, ensuring their needs are met and exceeded.
  • Check-in and check-out guests, handling all aspects of the process with efficiency and professionalism.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Communicate effectively with guests and fellow team members, responding to inquiries and resolving issues in a timely and professional manner.
  • Operate the PBX equipment, handling incoming and outgoing calls, and providing assistance to guests as needed.
  • Contribute to the overall success of the hotel by participating in team meetings, sharing ideas, and taking on additional responsibilities as needed.

**Requirements**

  • High school diploma or equivalent required.
  • 1-3 years of experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Proficiency in MS Office Suite and hotel operations software.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.