Customer Service Ambassador

4 weeks ago


Redondo Beach, California, United States Pacifica Hotels Full time

Customer Service Ambassador

We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Pacifica Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage guest check-in and check-out procedures, ensuring accuracy and efficiency.
  • Process guest transactions, including payments and refunds, while maintaining a high level of cash handling accuracy.
  • Communicate effectively with guests and colleagues, using clear and concise language to resolve issues and provide information.
  • Contribute to a positive and respectful work environment, supporting your colleagues and contributing to the overall success of the team.

What We Offer:

  • A competitive hourly rate of $17.00-$18.00.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401k and vacation/sick leave.
  • The opportunity to work with a dynamic and supportive team, dedicated to delivering exceptional customer service.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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