Overnight Guest Service Ambassador
3 weeks ago
Immerse Yourself in Exceptional Guest Service
We're a boutique hotel that believes in the power of human connections. Our guests deserve a personalized experience that makes them feel at home. As our Overnight Guest Service Agent, you'll be the face of our hotel, ensuring every guest feels welcome and valued.
Your Key Responsibilities:
- Register and check-out guests with a smile, providing accurate and timely information.
- Manage PBX operations, mail, and message services with precision and care.
- Develop relationships with guests that will keep them coming back for more.
- Review arrivals, noting special requests and blocking rooms as needed.
- Complete daily checklists with attention to detail and a commitment to excellence.
- Conduct pre-assignment of hotel rooms, ensuring VIPs, repeat guests, and special requests are met.
- Follow established key control policy and ensure proper credit policies are followed.
- Submit lost and found articles with a completed report.
- Familiarize yourself with fire and emergency procedures.
- Balance daily shift bank, verifying cash, check, and credit card transactions.
- Monitor room availability and review daily selling status using yield management system.
- Attend department meetings and communicate effectively with other departments.
What We're Looking For:
- Previous experience in a Front Desk or customer-facing role.
- High school diploma or general education degree (GED) required.
- Knowledge of the immediate area, services, attractions, and events.
- Flexible schedule, able to work overnights, weekends, and holidays.
- Ability to work well under pressure, handling multiple arrivals and departures.
- Familiarity with hotel systems and operations.
Join Our Team: We're committed to creating a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives. If you're passionate about delivering exceptional guest service and making a difference in people's lives, we want to hear from you.
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