Customer Service Ambassador
1 week ago
Customer Service Ambassador
Pacifica Hotels is seeking a part-time PM Guest Service Representative to join the team at Sandcastle Hotel on the Beach in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests' expectations on a daily basis.
Key Responsibilities:
Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service
Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy
Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
Benefits:
Health Benefits, Travel Perks & More
Medical, Dental, and Vision Insurance
401k
Vacation and Sick Leave
Team Member Travel Program
Exclusive team member rates for rest and relaxation
Pay Scale:
$16.50-$18/hr.
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